Privacy policy

At Omvyra Labs, we value your privacy and are committed to protecting your personal information. We believe in full transparency regarding how we collect, use, and safeguard your data. This Privacy Policy outlines our practices and your rights regarding your personal information.

1. Information We Collect

When you visit our website or make a purchase, we collect certain information to ensure smooth service and order fulfillment.

  • Personal Information: When you attempt to make a purchase or complete an order, we collect certain information from you, including your name, billing address, shipping address, payment information (credit card numbers), email address, and phone number. We refer to this as "Order Information."
  • Usage & Device Information: When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site.

2. How We Use Your Information

We use the information we collect primarily to fulfill any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this information to:

  • Communicate with you regarding your order.
  • Screen our orders for potential risk or fraud.
  • Provide you with information or advertising relating to our products or services (when in line with the preferences you have shared with us).
  • Improve and optimize our website (for example, by generating analytics about how our customers browse and interact with the site).

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We respect your trust.

However, we may share your Personal Information with trusted third parties to help us use your Personal Information as described above. For example:

  • Service Providers: We use trusted payment processors and shipping partners to fulfill your orders.
  • Analytics: We may use tools like Google Analytics to help us understand how our customers use the site.
  • Legal Compliance: We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

4. Data Security

We take the security of your data seriously. We use industry-standard encryption and security measures (such as SSL technology) to protect your personal information during transmission and storage. While no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

5. Cookies

We use cookies to improve your experience and analyze site traffic. A cookie is a small amount of information that’s downloaded to your computer or device when you visit our site.

  • Functionality Cookies: Allow the website to remember choices you make (such as your user name, language, or the region you are in).
  • Analytical Cookies: Help us understand how visitors interact with the website by collecting and reporting information anonymously.

By using our website, you consent to the use of these cookies. You can control and manage cookies in various ways using your browser settings. Please note that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

6. Your Rights

You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

If you are a European resident, note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.

7. Changes to This Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint or data request, please contact us using the details below:

Omvyra Labs Email: Support@omvyralabs.co

Address: 82 Wendell Ave ST 100, Pittsfield, MA 01201

Customer Support Hours: Monday - Sunday: 9:00 AM – 7:00 PM EST